Quick Overview and Solution Identification

Digital Portals for
greater Transparency

Service portal for your customers and client portal for businesses – secure, transparent, and available at all times.

Two Portals – One Goal:
Clarity in Receivables Management

While customers independently resolve outstanding claims in the service portal,
businesses access all relevant information within the debt collection process via the client portal.

Available 24/7

Accessible around the clock, independent of office hours.

GDPR Compliant

All data is processed in accordance with data protection regulations.

Encrypted Transmission

Access restricted to authorized users, secured connection.

Simple & User-Friendly

Designed for accessibility and intuitive operation in compliance with BFSG.

For Your Business

Client Portal:
Modern Accounts Receivable Management

The BID Client Portal consolidates all relevant information and processes in one centralized location.

- All relevant key figures and developments at a glance with our Data Warehouse
- Up-to-date, structured, and clear
- Centralized overview of all active and completed cases.
- Status, amounts, deadlines, and associated documents are transparently and traceably accessible at all times.
- Flexible assignment of access rights and responsibilities.
- Individually adaptable to internal structures and responsibilities.

Transparency

Real-time Case Overview: Instantly view the status of each case.

Time Savings

Available 24/7: No operating hours or waiting queues – your dashboard is always accessible.

Security

GDPR compliant, role-based, and reliable.

Flexibility

Roles & Access Rights: Assign individual and secure access for your team.

For Your Customers

Service Portal:
Resolve Claims Online

The BID Service Portal provides your customers with a straightforward method to digitally settle outstanding receivables, arrange installment payments, or contact us directly – securely, transparently, and without delay.

All outstanding amounts, deadlines, and payment details are clearly itemized and accessible at any time.
Transparency Due Dates Documents
Immediate payment or flexible installments – tailored to your situation.
Contact us directly and without complications to clarify questions or arrange a solution.
Message Callback Support

This conserves resources on both sides – and increases the
likelihood that your customers will remain satisfied in the long term.

Modern debt collection with digital processes

With the client portal for businesses and the service portal for customers, we facilitate efficient, transparent, and secure online processing – around the clock.

Whether settling claims, arranging installment payments, or monitoring ongoing cases: each target group will find the necessary functions for their daily operations in the appropriate portal.

Let us collaborate

We provide comprehensive support for receivables – entirely according to your needs.

Frequently Asked Questions

How do I gain access to the client portal?

As a BID client, your access will be set up after contract conclusion. You will receive an invitation via email.

Is the portal subject to a fee?

Access to the client portal is included in the scope of services for BID clients.

Can multiple employees from my company access the portal?

Yes. One person in your company will receive administrator rights and can create and manage additional users.

How secure is my data within the portal?

All data is processed in compliance with GDPR and transmitted encrypted. Access rights can be assigned individually.

Digital Portals forgreater Transparency